Terms and Conditions
Pricing, Currency and Tax
All pricing is in Australian dollars (AUD) and includes Australian Goods and Services Tax (GST). You will be able to view the GST component of your purchase on your order receipt. All prices are subject to change without notice and all items remain property of the KAWSNGV.com/National Gallery of Victoria until paid for in full. All international orders are tax free (Australian Goods and Services Tax - GST).
International Shipping Duty and Tax
Import duty and tax is NOT covered by the KAWSNGV.com therefore you will be responsible for paying all charges. You will be contacted by the destination country’s local customs once your shipment arrives and you will be responsible for payment of all customs charges to release the shipment. Fees and process vary depending on the destination country and KAWSNGV.com is not able to provide the value of Import duty and tax.
Customers can buy five (5) units of each item by separate design / colourway, excluding GONE, customers can buy one (1) unit of GONE per colourway. All order fulfillment is at the sole discretion of KAWSNGV.com/National Gallery of Victoria and no communication will be entered into.
Orders and Delivery
KAWSNGV.com customers should allow up to ten (10) business days for order processing and verification. Orders will be dispatched within ten (10) business days from date of order verification. Please allow an additional ten (10) business days for delivery (excluding public holidays). Orders are not processed or dispatched on Saturday or Sunday. These are estimated timeframes and are not guaranteed. All order fulfillment is at the sole discretion of KAWSNGV.com/National Gallery of Victoria and no communication will be entered into.
KAWSNGV.com shipping fees are flat rate charges, as outlined;
- KAWS GONE – $50 Australia and $100 International (per unit)
- KAWS General merchandise –
- Asia $65
- Europe $155
- UK $145
- Middle East $200
- USA $115
- Canada $185
- Australia $35
- New Zealand $60
KAWSNGV.com ship all domestic and International orders with Couriers and Freight Australia, using a courier service with insurance, tracking and signature required on delivery. KAWSNGV.com do not ship to P.O. Boxes or Freight Forwarders. KAWSNGV.com/National Gallery of Victoria are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping fees to have the order re-shipped, if items are available. The buyer assumes all responsibilities of claims made with Couriers and Freight Australia.
All KAWS packaging is only protection against damage, including GONE and all KAWS vinyl. KAWSNGV.com/National Gallery of Victoria cannot replace or repair any damaged packaging
Member Discount Information
NGV Members discount only applies to select KAWS items. Discount not available for:
- TENSION PRINT PORTFOLIO
KAWSNGV.com does not accept payments by cheque or PayPal. We accept all major credit cards, VISA, MASTERCARD, AMEX. KAWSNGV.com/National Gallery of Victoria does not store any of your credit card information. Our secure encrypted payment gateway ensures your personal details are protected.
Returns and Refunds
All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case by case basis under extenuating circumstances, at KAWSNGV.com/National Gallery of Victoria’s full discretion, if we determine a refund is warranted for a faulty or damaged item (not including packaging) a refund will be issued. If in any instance a refund is granted, credit cards will be refunded in AUD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in exchange rate and/or fees levied by their bank. For KAWSNGV.com/National Gallery of Victoria to provide the best customer service, any concerns regarding orders must be received in writing within thirty (30) days of placing the order or five (5) days within delivery of the order.
Where items are damaged or faulty, an exchange will only be possible if items are available, otherwise a refund will be issued. In order to issue an exchange or refund for a damaged or faulty item KAWSNGV.com/National Gallery of Victoria require:
- The item(s) are in new condition (returned within 10 business days of receipt).
- The item(s) is still in the full original packaging.
- Proof of purchase is included.
KAWSNGV.com/National Gallery of Victoria have the right to not accept returns for items that are not in new condition, not in the full original packaging, and without proof of purchase.
To submit your damaged or faulty item enquiry you must follow the following instructions:
- Please use the ‘CONTACT US’ form on KAWSNGV.com to submit your damage or faulty enquiry. We will try our best to reply to your question(s) within five (5) business day to begin review. We do not respond on Saturday and Sunday.
If you wish to make a purchase, you must be of legal age. If you are under the age of eighteen (18), please ensure you have the permission of a parent or guardian before proceeding to checkout. Any purchases made without the required permission are non-refundable.
All personal information provided to us must be correct and truthful at the time of purchase. Any attempts of fraud will be detected and passed on to the appropriate authorities. Please ensure you enter the correct delivery address. KAWSNGV.com/National Gallery of Victoria are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping fees to have their order re-shipped, if items are available. The buyer assumes all responsibilities of claims made with Couriers and Freight Australia. All items in KAWSNGV.com are to be purchased for private use only and not for resale. KAWSNGV.com/National Gallery of Victoria has the right to decline orders at its full discretion.
Purchase for Personal Use Only
All items in KAWSNGV.com are to be purchased for private use only and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. KAWSNGV.com/National Gallery of Victoria has the right to decline orders at its full discretion.
These Terms and Conditions of Use (the “TERMS AND CONDITIONS OF USE”) apply to KAWSNGV.com website located at www.kawsngv.com (the “Website”) for all purchases.
Sites displayed in search results or linked to by KAWSNGV.com are edited and controlled by unrelated parties. We may produce search results, automatically generated content and/or links to sites that some people find objectionable, inappropriate, or offensive. We cannot guarantee that a search or review of KAWSNGV.com will not locate unintended or objectionable content and assume no responsibility for the content of any site included in any search results or automatically generated content or content otherwise listed in or linked to by KAWSNGV.com.
On-site Use Only
You may not take content from KAWSNGV.com and reformat and display any content, or mirror KAWSNGV.com on another web site. You may not send automated queries of any sort or "meta-search" KAWSNGV.com.
Copyright and Trademarks
All content of KAWSNGV.com/National Gallery of Victoria including text, graphics, logos, buttons, icons, images and software is property of National Gallery of Victoria and KAWS INC. and is protected by Australian, United States of America, and international copyright laws. The buyer may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to having placed an order or shopping at KAWSNGV.com. Any other use of KAWSNGV.com/National Gallery of Victoria, including reproduction and internet links is strictly prohibited without our prior written permission.
Changes in Terms and Conditions of Use
KAWSNGV.com/National Gallery of Victoria reserve the right to modify or terminate our Terms and Conditions of Use in the future, for any reason, and without notice, without liability to you or any other user or any third party. Please review these Terms and Conditions of Use from time to time so that you will be appraised of any changes.