Terms and Conditions

General Terms and Conditions

Free Shipping

For a limited time all KAWS merchandise orders of AUD$110 or more receive free shipping*. This free shipping offer does NOT include the KAWS catalogue and catalogue shipping price.

Free shipping is only offered on orders that total AUD$110 or more in merchandise value exclusively, not including the KAWS catalogue and catalogue shipping price.

For example, if an order of AUD$110 is made up of merchandise and a catalogue with a combined total value of AUD$110 or more, standard shipping rates will apply as the value of merchandise does not equal AUD$110 or more. The actual value of merchandise ordered must be AUD$110 or more to receive free shipping.

*All prices are inclusive of GST. GST not applicable for International Orders.
*NGV Members discount is not applicable to KAWS items 

International Orders

KAWSNGV.com accept orders from most International countries, however our payment gateway may block order payment from certain countries. If you experience any issues, please use the ‘Contact Us’ form on KAWSNGV.com.

Pricing, Currency and Tax

All pricing is in Australian dollars (AUD) and includes Australian Goods and Services Tax (GST). You will be able to view the GST component of your purchase on your order receipt. All prices are subject to change without notice and all items remain property of the KAWSNGV.com/National Gallery of Victoria until paid for in full. All international orders are tax free (Australian Goods and Services Tax - GST).

International Shipping Duty and Tax

Import duty and tax is NOT covered by the KAWSNGV.com therefore you will be responsible for paying all charges. You will be contacted by the destination country’s local customs once your shipment arrives and you will be responsible for payment of all customs charges to release the shipment. Fees and process vary depending on the destination country and KAWSNGV.com is not able to provide the value of Import duty and tax.

Item Quantity

KAWSNGV.com customers can purchase the following quantities:

Member Discount Information

NGV Members discount is not applicable to KAWS items.

Payment

KAWSNGV.com does not accept payments by cheque or PayPal. We accept all major credit cards, VISA, MASTERCARD, AMEX. KAWSNGV.com/National Gallery of Victoria does not store any of your credit card information. Our secure encrypted payment gateway ensures your personal details are protected.

Orders and Delivery

At this time the advised processing and shipping times cannot be guaranteed due to the current public health situation

International airlines have announced reductions and cancellations of flights from Australia. This will have a significant impact on International freight over the coming months and extensive delays may be experienced. We will continue to process orders for despatch as quickly as possible at this time. NGV and our shipping partner Couriers & Freight Australia are working closely with freight agents to ensure delays are kept to a minimum where possible. Please note once orders have been collected by freight forwarders and your tracking details confirmed we advise all customers to closely monitor order shipment via tracking links for full progress updates.

We thank you for your patience and understanding during this time.

Customers should allow up five (5) business days for order verification from the day after orders are placed in our system (excluding public holidays). Please allow five (5) to ten (10) business days for order dispatch from the date of order verification and allow an additional ten (10) business days from this date for delivery (excluding public holidays). International shipping times vary significantly. Shipping confirmation will be sent when your order is dispatched including tracking numbers. Orders are not processed or dispatched on Saturday or Sunday. All KAWS orders are shipped separately to all other NGV design store products. Shipping and tracking details will be emailed separately from our shipping partner Couriers & Freight Australia.

Shipping Fees

The following are charged at a flat rate:

KAWS Limited Edition Art Book with Screenprint, General merchandise and the Exhibition Catalogue are charged by weight and region.

Shipping Carriers

KAWSNGV.com ship all domestic and International orders with Couriers & Freight Australia, using a courier service with insurance, tracking and signature required on delivery. KAWSNGV.com do not ship to P.O. Boxes or Freight Forwarders. KAWSNGV.com/National Gallery of Victoria are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping fees to have the order re-shipped, if items are available. The buyer assumes all responsibilities of claims made with Couriers and Freight Australia.

Order Tracking

KAWSNGV.com customers receive a shipping confirmation from our shipping partner Couriers & Freight Australia when their order has been dispatched, which includes the tracking details. To track your order package, go to the link in the shipping confirmation and enter your tracking number.

Packaging

All KAWS packaging is only protection against damage, including GONE and all KAWS vinyl. KAWSNGV.com/National Gallery of Victoria cannot replace or repair any damaged packaging

Returns and Refunds

All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case by case basis under extenuating circumstances, at KAWSNGV.com/National Gallery of Victoria’s full discretion, if we determine a refund is warranted for a faulty or damaged item (not including packaging) a refund will be issued. If in any instance a refund is granted, credit cards will be refunded in AUD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in exchange rate and/or fees levied by their bank. For KAWSNGV.com/National Gallery of Victoria to provide the best customer service, any concerns regarding orders must be received in writing within thirty (30) days of placing the order or five (5) days within delivery of the order.

Where items are damaged or faulty, an exchange will only be possible if items are available, otherwise a refund will be issued. In order to issue an exchange or refund for a damaged or faulty item KAWSNGV.com/National Gallery of Victoria require:

KAWSNGV.com/National Gallery of Victoria have the right to not accept returns for items that are not in new condition, not in the full original packaging, and without proof of purchase.

Return Procedure

To submit your damaged or faulty item enquiry you must follow the following instructions:

Making Purchases

If you wish to make a purchase, you must be of legal age. If you are under the age of eighteen (18), please ensure you have the permission of a parent or guardian before proceeding to checkout. Any purchases made without the required permission are non-refundable.

All personal information provided to us must be correct and truthful at the time of purchase. Any attempts of fraud will be detected and passed on to the appropriate authorities. Please ensure you enter the correct delivery address. KAWSNGV.com/National Gallery of Victoria are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping fees to have their order re-shipped, if items are available. The buyer assumes all responsibilities of claims made with Couriers and Freight Australia. All items in KAWSNGV.com are to be purchased for private use only and not for resale. KAWSNGV.com/National Gallery of Victoria has the right to decline orders at its full discretion.

Purchase for Personal Use Only

All items in KAWSNGV.com are to be purchased for private use only and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. KAWSNGV.com/National Gallery of Victoria has the right to decline orders at its full discretion.

Agreement to Terms of Use

These Terms and Conditions of Use (the “TERMS AND CONDITIONS OF USE”) apply to KAWSNGV.com website located at www.kawsngv.com (the “Website”) for all purchases.

Linked Content

Sites displayed in search results or linked to by KAWSNGV.com are edited and controlled by unrelated parties. We may produce search results, automatically generated content and/or links to sites that some people find objectionable, inappropriate, or offensive. We cannot guarantee that a search or review of KAWSNGV.com will not locate unintended or objectionable content and assume no responsibility for the content of any site included in any search results or automatically generated content or content otherwise listed in or linked to by KAWSNGV.com.

On-site Use Only

You may not take content from KAWSNGV.com and reformat and display any content, or mirror KAWSNGV.com on another web site. You may not send automated queries of any sort or "meta-search" KAWSNGV.com.

Copyright and Trademarks

All content of KAWSNGV.com/National Gallery of Victoria including text, graphics, logos, buttons, icons, images and software is property of National Gallery of Victoria and KAWS INC. and is protected by Australian, United States of America, and international copyright laws. The buyer may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to having placed an order or shopping at KAWSNGV.com. Any other use of KAWSNGV.com/National Gallery of Victoria, including reproduction and internet links is strictly prohibited without our prior written permission.

Changes in Terms and Conditions of Use

KAWSNGV.com/National Gallery of Victoria reserve the right to modify or terminate our Terms and Conditions of Use in the future, for any reason, and without notice, without liability to you or any other user or any third party. Please review these Terms and Conditions of Use from time to time so that you will be appraised of any changes.


Terms and Conditions – Limited Edition Art Book and KAWS Book Signing

KAWS Limited Edition Art Book With Screenprint

Item Quantity

Customers can buy one (1) unit only of the KAWS Limited Edition Art Book with Screenprint.

Orders and Delivery

At this time the advised processing and shipping times cannot be guaranteed due to the current public health situation

International airlines have announced reductions and cancellations of flights from Australia. This will have a significant impact on International freight over the coming months and extensive delays may be experienced. We will continue to process orders for despatch as quickly as possible at this time. NGV and our shipping partner Couriers & Freight Australia are working closely with freight agents to ensure delays are kept to a minimum where possible. Please note once orders have been collected by freight forwarders and your tracking details confirmed we advise all customers to closely monitor order shipment via tracking links for full progress updates.

We thank you for your patience and understanding during this time.

Customers should allow up five (5) business days for order verification from the day after orders are placed in our system (excluding public holidays). Please allow five (5) to ten (10) business days for order dispatch from the date of order verification and allow an additional ten (10) business days from this date for delivery (excluding public holidays). International shipping times vary significantly. Shipping confirmation will be sent when your order is dispatched including tracking numbers. Orders are not processed or dispatched on Saturday or Sunday. All KAWS orders are shipped separately to all other NGV design store products. Shipping and tracking details will be emailed separately from our shipping partner Couriers & Freight Australia.

Shipping Fees

KAWS Limited Edition Art Book with Screenprint, General merchandise and the Exhibition Catalogue are charged by weight and region.

Shipping Carriers

The KAWS Limited Edition Art Book with Screenprint will ship with shipping partners, using a diplomat courier service with insurance, tracking and signature required on delivery. KAWSNGV.com do not ship to P.O. Boxes or Freight Forwarders. KAWSNGV.com/National Gallery of Victoria are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping fees to have the order re-shipped, if items are available. The buyer assumes all responsibilities of claims made with our shipping partners.

Discount Information

No discounts are available for the KAWS Limited Edition Art Book with Screenprint.

KAWS Book Signing – Sunday 1 Dec 2019
Event T&Cs